Shipping Rates and FAQ's


Shipping

Is shipping included in the price of the art within North America?

Yes, shipping rates will be included in the cost of the artwork. The price you see is in Canadian dollars and will be the total cost.

What are the shipping costs if I live internationally?

There will be a flat rate of $25 Canadian dollars added to the price of the art for any International shipping.

How long will my piece take to arrive?
Orders are processed within 2-7 business days and North America standard shipping is 5-7 days after order is processed. International shipping times will vary.

How are prints shipped?

Prints 16"x20" and under will ship flat. Larger than 16"x20" will be shipped rolled in a tube.

If I live in Victoria can I pick up my order? 
Yes, you can pick up your order at my studio upon request.

What is your return/exchange policy?

All sales are final unless the artwork is damaged during shipping. Please contact us immediately upon damaged delivery with images of item and packaging.

How can I be the first to know about new collections or flash sales?

Sign up for our newsletter for current collection announcements, flash sales and blog posts.

Are the colors of the artwork exactly as they appear on my screen?

We work with a photographer to ensure that all images are displayed as accurately as possible. However, your screen resolution, model, and brightness may reflect subtle variations. Please email us if you'd like to see additional pictures prior to purchasing.

What if my order arrives damaged?

Please email us photos of the items and packaging and we'll do our best to get it sorted out.

Materials and Framing

What type of paper do you paint on?
I primarily paint on 140lb or 300lb Arches cold press watercolour paper. It is 100% cotton with an alkaline reserve, acid-free with no optical brightening agents. Most of my pieces come with a faint Arches France watermark in the bottom corner. Some of my pieces have deckle edges which is part of the beauty of Arches paper - some clients float frame in order to let the edges show.

How do I frame your works on paper?
Your piece will be ironed flat and arrive flat packed between pieces of firm cardboard. The nature of Arches is that some buckling of the edges will occur during the painting process. Once framed with backing, the buckling (or warping of the edges) should not be visible. Some clients prefer revealing the natural grain and edges of the paper and float frame the artwork. It's a matter of preference.